S02 EP02 – Lusíadas: Productivity, decision, and experience in a hospital context
With: Sofia Couto da Rocha
In this episode, we explore why the patient experience does not start at the doctor's office, but long before: in the way teams, systems, and decisions connect in day-to-day operations. A conversation about productivity, culture, technology, and the challenge of building more agile, human, and prepared healthcare organizations.